Account & Security FAQs

Click on “Forgot Password” on the login page. Enter your registered email or username, request OTP and follow the reset instructions sent to your email.

Note that once you sign up, you can't edit your name. For security purposes, the edit feature isn't available.

Go to your AirtimeFlip profile dashboard and complete the required verification steps. You may need to provide details like NIN or BVN, depending on your KYC level.

Yes, your BVN is safe. Kindly note it's only used for verification purposes. It doesn't give us access to your bank accounts.

Your account with us may be restricted for:

• Suspicious activity
• Incomplete verification
• Violation of platform policies

Sign in to your AirtimeFlip dashboard, then navigate to ‘Settings’, under ‘Settings’, select ‘Security’ and scroll to ‘Delete Account’ to delete your account and all associated details.

Note: Account deletion is permanent and cannot be undone.

Once you’ve deleted your AirtimeFlip account, it can’t be restored. You’ll need to create a new account.

Yes. AirtimeFlip uses secure encryption and compliance standards to protect your personal data. Your information is never shared with unauthorised third parties.

Learn more about that in our Privacy Policy.

Currently, AirtimeFlip is available only in Nigeria

We don't operate in South Africa. We are only available in Nigeria.

There are three account levels on AirtimeFlip, and below are the transaction limits:

Level 1 Account Limit:

• Daily limit: ₦50,000
• Airtime top-up daily limit: ₦100,000
• Betting daily limit: ₦100,000
• Weekly limit: ₦200,000
• Monthly limit: ₦600,000

• Daily limit: ₦200,000
• Airtime top-up daily limit: ₦100,000
• Betting daily limit: ₦100,000
• Weekly limit: ₦1,000,000
• Monthly limit: ₦3,000,000

• Daily limit: ₦20,000,000
• Airtime top-up daily limit: ₦100,000
• Betting daily limit: ₦100,000
• Weekly limit: ₦140,000,000
• Monthly limit: ₦570,000,000

Sign in, then go to your account ‘Settings’ and submit the required documents:

Level 2

• Your Personal Information
• Identity verification (NIN)

• Your Personal Information
• Identity verification (NIN)
• Bank Verification Number needed

An account manager is your dedicated point of contact for managing your account and resolving complaints. We assign one to every customer automatically, so you always have someone to talk to. You can reach yours directly via WhatsApp, email, or phone whenever you need a hand.

No, you can’t. An account manager will be automatically assigned when you create your AirttimeFlip account.

To find your account manager's contact details, log into your AirtimeFlip account and follow these steps:

• On the side panel.
• Select Get Help/FAQs.
• View your account manager's name, email and phone number on the screen.

It’s much better to have one person who actually knows you. Unlike a chatbot, where you might meet a new agent every time, your account manager is your permanent go-to. They know your history, so you can just check in or follow up with the same person via WhatsApp, call, or email without ever having to repeat yourself.

Discount codes are shared through promotions, email newsletters, and social media campaigns when available. Stay connected so you don’t miss out.

Navigate to your wallet or profile settings. Navigate to the ‘Bank Information’ tab, then select ‘Add Bank Account’, enter the bank name and account number to set it as your primary withdrawal account.

You can earn up to ₦500 on every referral when your friend tops up their account and pays a bill on AirtimeFlip.

Sign in to your dashboard to get started, navigate to the ‘Referrals’ tab, then copy the referral code/link and send it to your friend. When they register through your referral link and pay a bill on AirtimeFlip, you get ₦500 instantly.

No, you can sign up without the referral code. It's optional.

You’ll receive updates via email, chat, or phone calls. You can also follow up with your ticket ID via support.